Common Questions

Will I be charged Sales Tax?
Only purchases shipped to an address in New York State will be charged sales tax.  The amount of sales tax charged is determined by the county you ship the package to. 

Is every ring really custom made?  Do you really manufacture a brand new ring just for me?
Yes!  Every ring is manufactured to order and made just for you!  Get the ring of your dreams with no additional customization charges. 

I’d like the ring customized more than what you offer on the site.  Is that possible?
Yes!  We can customize any ring, any way you like.  Email customer service at support@eternityweddingbands.com or call us at 866-508-1366 with any request.

How long does it take to manufacture my ring?
Most rings are guaranteed to ship within 48 hours. 

How are your prices so low?
We are the manufacturer selling directly to the customer. You therefore skip many mark-ups including the wholesaler and retailer.  We pass the savings on to you.

Do you sell conflict diamonds or diamonds that contribute to human rights abuses?
Absolutely not. We only sell diamonds obtained through legal and ethical means. 

Are your diamonds treated or enhanced in any way?
Absolutely not.  All our diamonds are 100% natural and not treated or enhanced in any manner.

Oops, I ordered the wrong size. What do I do?
EWB offers complimentary ring sizing on all original orders.  Email support@eternityweddingbands.com or call us at 866-508-1366 to exchange your ring for the correct size.  All rings must be received within 30 days of shipment date.

The item is not what I expected. Can I return it?
We are sorry to hear you aren’t satisfied. You may return your item within 30 days of shipment date for a full merchandise refund. Visit our Money Back Guarantee / Return Policy page for details.

What is your warranty policy?
We provide our customers with a 90-day warranty on all items. Provided the item shows no signs of excessive damage, we will repair or replace the item at no charge to the customer.

Can I get my ring delivered on a Saturday?
We are able to offer Saturday delivery in areas FedEx services. 

Can I upgrade my ring in the future?
Yes!  With our Lifetime Buy Back program we will purchase any ring sold directly from EternityWeddingBands.com for 75% of the original purhcase price.  Visit LifeTime Buy Back Program for details on this promotion.


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