If you’re not completely satisfied with your purchase, rest assured with our no-hassle 30 day return policy. No questions asked, return your ring within 30 days of shipment date for a full merchandise refund.
To request a Return Authorization online: Login to your account, select RMA then click on Request New RMA. Within 48 hours customer service will email you with approval. Once approved, login to your account and print the Return Label found under 'View Request'. Include this label in your package, package your ring securely and ship to:
150 Vincent Avenue
Lynbrook, NY 11563
If you did not set up an account please email Returns@EternityWeddingBands.com with your order number and the reason for return.
We suggest using a reputable shipping company and insuring the package. Include the jewelry appraisal and securely package the ring. Do not write “Eternity Wedding Bands” on the outside of the box, instead write EWB. The customer is responsible for the package until it is received at our office. Your return package must be postmarked within 30 days from the date we ship the item to you.
You will receive a full merchandise refund less $15.00 for shipping. You will receive a refund in the same format that payment was made. Please allow 48 hours to process the refund. Engraving is non-refundable.
EWB will not accept any items that have been altered or damaged in any way, whether by the customer or due to improper packaging or handling. We are in no way responsible for losses or damage of return shipments.
If you have any questions please do not hesitate to contact us at Support@EternityWeddingBands.com.