10% Off Your Order Now Through 12/19. Promo Code 2018HOLIDAY
At Eternity Wedding Bands each ring is manufactured using state of the art machinery and cutting edge technology to deliver a precision perfect wedding band each and every time.
We stand behind our products and warrant that all our rings are free from manufacturing defects. If you believe your ring has a manufacturer's defect you may return it to us for inspection. If it is determined to have a manufacturer’s defect, we will repair the ring free of charge or replace it if deemed necessary. If the item is no longer available, Eternity Wedding Bands may, in its discretion, replace your ring with a similar item or provide a refund equal to the selling price of the original sale.
If the damage is not caused by a manufacturer’s defect we will notify you of the cost to repair the item. You may choose to have us repair the ring or ship it back to you.
Our Lifetime Warranty will be void should any maintenance, repair, sizing or other service is performed by someone other than Eternity Wedding Bands.
Please note that fine jewelry is not impervious to normal wear and trauma. This is particularly true for rings as hands are regularly subjected to considerable abuse. Our warranty does not cover product loss or theft, bent or worn prongs, loose or missing stones, or any other damage inflicted from normal wear or trauma.
Examples of common defects not covered by our manufacturer warranty:
• Bent, caught or worn out prongs
• Prongs or setting damaged from normal wear or trauma that causes a stone to chip or fall out
• Discoloration due to exposure of chemicals, soap, make up, etc
To submit a ring for warranty evaluation please notify Customer Service by emailing Support@EternityWeddingBands.com. You may then ship the ring to:
EWB / WARRANTY
150 Vincent Avenue
Lynbrook, NY 11563
Include your order number and contact information. We will notify you of receipt of your ring and results of the inspection within 48 hours.
Complimentary Cleaning and Inspection Services
Eternity Wedding Bands offers its customers free cleaning and inspection services every six months for the life of the product. The customer must ship the ring to us and will only be charged $19.00 for return shipping. We recommend having your diamond ring cleaned and inspected regularly to help prevent the loss of a stone and extend the life of the ring. You may also choose to Refurnish your ring at this time for only $79.
Refurbishing Your Ring
Through normal wear your ring will lose its sheen and luster. Dirt and every day products such as hand lotion, sunscreen, etc. will build up in the mounting and make the diamonds appear less brilliant. Scratches and nicks will inevitably appear. We recommend refurbishing your ring every 1-2 years to keep the setting secure and bring back the beautiful shine and luster. Learn more about refurbishing your ring.